2-Year Warranty
Covers Tumi SLGs and Accessories
Tumi's Accessories Warranty
Welcome to the world of Tumi accessories. Since our founding in 1975, Tumi has been committed to providing our customers with an ownership experience that is second to none. Specifically, we make three promises to our customers:
- You will enjoy using innovative products that are designed and manufactured to be the best;
- You will experience world-class customer service for as long you own your product;
- For two (2) years after you purchase Tumi small leather goods or accessories, virtually any problem that you encounter with the product will be covered by our warranty.
Tumi's warranty is just a small part of the ownership experience that we provide to our customers, and you will find that it is straightforward and comprehensive.
First Year of Ownership: Totally Worry Free
For the first twelve (12) months of ownership, if any damage-including wear and tear - happens to your Tumi product, Tumi will cover all repair expenses, including shipping costs to and from our repair facility. The only exceptions to this are purely cosmetic damage, such as scratched leather, and incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
Year Two: Full Coverage
Through your second year of ownership, Tumi will cover all of the repair costs for any problems that result from defective materials or workmanship or damage from wear and tear. The only exceptions to this are damage caused by obvious abuse of the product, purely cosmetic damage and incidental or consequential damages as described above.
Your only responsibility is to ship your item to us for repair, or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal handling and shipping fee. Many repairs can actually be handled right in the store, but if your item does need to be sent to our facility, we will repair it quickly and ship it back at no cost to you. In those rare cases mentioned above where our warranty does not apply, we will promptly provide you with an estimate of any repair costs that may be involved.
A Lifetime of Service
We have never seen an accessories product problem due to a manufacturing defect show up after two years of use, but we do have many customers with older items that they would like to have refurbished. For these customers, we offer a lifetime of courteous, responsive service and the highest quality repairs and refurbishment done at the lowest possible cost.
Total Commitment
The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, 7 days a week via email or call 800.781.TUMI (8864) to speak with a customer service representative during normal business hours. (To contact Tumi customer service outside of the US and Canada, please see the list of international centers that follows.)
Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to facilitate your first year worry-free coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our warranty services only apply to products that were purchased from an authorized Tumi store or dealer.
CONTACT NUMBERS
USA / Canada
Tel: 800.781.8864
Europe
Tel: +49.(0)2394.9198.0
Russia
Tel: +7 (495) 787.91.06
South Africa
Tel: +27.11.783.4636
United Kingdom
Tel: +44 .(0)20.8731.3500
Japan
Tel: +81.0120.006.267
Australia
Tel: +61.2.9222.9811
Hong Kong
Tel: +852.2882.8287
Singapore
Tel: +65.6513.3589
Thailand
Tel: +66.2.656.1221
For other locations, please refer to www.tumi.com